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Privacy and cookies
Discretion is central to everything we do. This notice explains how we handle your information.
Who we are
DTL London Ltd (company number 14814877), registered office 5th Floor, 16 Great Queen Street, Covent Garden, London WC2B 5DG, is the controller of personal information collected through this website and is registered with the Information Commissioner’s Office under reference ZB976763. Contact: d.tran@dtllondon.com.
What we collect
When you send an enquiry we collect the details you choose to provide — typically your name, contact details, property objectives, budget range, timing and any message. We do not ask for sensitive personal information through this website.
How we use it
We use your information to respond to your enquiry, to provide the services you request, and to meet our legal obligations, including anti-money-laundering checks where a transaction proceeds. Our lawful bases are your consent, steps taken at your request before entering into a contract, our legitimate interests in responding to and managing client relationships, and legal obligation.
Anti-money-laundering checks
DTL London Ltd is supervised by HM Revenue & Customs under the Money Laundering Regulations (registration XZML00000213084). Where a transaction proceeds, we are legally required to verify identity and source of funds, and to keep those records for at least five years after the business relationship ends.
Complaints
If you are unhappy with our service, please email d.tran@dtllondon.com and we will respond promptly. If we cannot resolve your complaint, you may refer it to The Property Ombudsman, of which we are a member (membership number T13095).
Sharing
Where a transaction is executed through UK Sotheby’s International Realty, relevant details will be shared with them for that purpose. We may also share information with professional advisers you ask us to introduce, and with service providers who host our website and email, under appropriate safeguards. We never sell your information.
Retention
We keep enquiry information for as long as needed to respond and manage any resulting relationship, and transaction records for the periods required by law.
Your rights
You may request access to, correction or deletion of your information, object to or restrict its use, or withdraw consent at any time by emailing d.tran@dtllondon.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
This website does not use advertising or tracking cookies. We may use privacy-friendly, cookie-free analytics to understand overall visitor numbers. Fonts are loaded from Google Fonts and Fontshare, which receive your IP address in order to deliver them.
Last updated 11 November 2026.